Sign-in error messages

Who can do this

• ✓ CanInteractive-course student
• ✓ CanMasterclass student

“Invalid email/username or password”

DICHI doesn’t recognise that email or username with that password.

• Check for typos, and that you’re using the email DICHI has for you.
• You see the same message if you never set your password. Use Reset a forgotten password: it sends you a new setup link.

“Too many attempts”

After 10 tries in a minute, sign-in pauses. Wait a minute and try again.

You’re sent to “Forgot password” without a message

Your account may be paused by DICHI. A password reset does not un-pause it. Email onboarding@dichi.academy.

“No active enrollment”

You’re signed in but not in any course yet. See Why you land in LPMS or Learn.

“We couldn’t complete sign-in for that app”

An app kept sending you back to sign-in. See Why you land in LPMS or Learn.

Still stuck?

Email onboarding@dichi.academy with the email you sign in with and the message you see. Never send your password.