Who does what at DICHI

When this guide says you can’t do something, it names who can. These are the people it means.

Who	What they do for you
Your trainer	Teaches your class. Scores your work, gives feedback, and can correct your attendance.
Your TA (organizer)	Runs your class day to day, and is your first contact. Corrects attendance and scores, adjusts merit points, and fixes your name or email. In some apps TAs are called “coordinators”.
DICHI operations team	Handles enrollments: adding you to a class, moving you to another class, or bringing back a class you can’t see. Also fixes your account details and attendance.
DICHI admin	Can do anything staff can do. Issues report cards and certificates.
DICHI finance team	Payments, invoices and receipts.
DICHI content team	Lesson and course content. Tell them about mistakes in a lesson.

Where to start

1. Ask your TA (organizer) first: they know your class and can fix most things.
2. For anything about your account or getting into a course, email onboarding@dichi.academy.

Never send your password to anyone, staff included. DICHI staff never need it.